Effective date: August 24, 2026
Operations Continuity Playbook (“we,” “us,” or “our”) operates opscontrolsystem.com. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the website, purchase the Operations & Continuity Playbook, download included materials, or contact us.
1. Information We Collect
Information you provide
We may collect information you provide when you place an order or contact us, including:
- Name and email address
- Billing country, region, postal address, or other billing details when required
- Order, transaction, and digital-download information
- Support requests and other communications you send to us
Information collected automatically
When you use the website, our systems and service providers may automatically collect limited technical information, such as your IP address, browser type, device type, operating system, referring page, pages visited, timestamps, security logs, and cookie or session identifiers.
2. How We Use Information
We use personal information to:
- Process and confirm purchases
- Provide access to purchased digital files
- Send receipts, order updates, and service-related communications
- Respond to customer support and billing requests
- Prevent fraud, abuse, unauthorized access, and security incidents
- Maintain, troubleshoot, and improve the website and checkout experience
- Comply with tax, accounting, legal, and regulatory obligations
- Enforce our Terms of Use, licensing terms, and other policies
3. Payments
Payments are processed by third-party payment providers, including Stripe and payment methods Stripe makes available at checkout. Payment providers receive the information needed to authorize, process, secure, and document the transaction.
We do not receive or store your complete payment-card number or card security code. We may receive limited transaction information such as payment status, transaction identifiers, payment method type, billing details, and fraud-prevention results. Stripe processes information under its Privacy Policy.
4. WordPress, WooCommerce, Cookies, and Similar Technologies
This website uses WordPress and WooCommerce. Essential cookies and similar technologies may be used to keep the website secure, remember checkout activity, maintain a session, process orders, prevent fraud, and deliver digital purchases. Disabling essential cookies may prevent checkout or other site functions from working.
We may also use limited performance or analytics technologies to understand website use and improve reliability. Where applicable law requires consent for nonessential cookies, those technologies should be used only after the required notice or consent.
5. How We Share Information
We may disclose personal information only as reasonably necessary to:
- Payment processors and digital-wallet providers that complete transactions
- Website hosting, email, security, backup, and technical service providers
- Professional advisers, such as accountants or legal counsel
- Government authorities or other parties when required by law or valid legal process
- Protect our rights, users, systems, property, or the public from fraud, misuse, or harm
- Complete a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate safeguards
6. Digital Delivery and Email
We use your email address to send purchase confirmations, receipts, download links, important product or licensing information, and responses to your requests. These service communications are necessary to fulfill your purchase.
We will not send promotional marketing emails unless permitted by law and, where required, you have consented. Marketing messages will include an unsubscribe method.
7. Data Retention
We retain order and transaction records for as long as reasonably necessary to provide the product, maintain licensing and download records, resolve disputes, prevent fraud, enforce agreements, and meet tax, accounting, legal, and regulatory requirements. Support communications and technical logs are retained only as long as reasonably necessary for the purpose collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, storage system, or internet transmission can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing or to appeal a privacy-request decision.
To submit a privacy request, email support@opscontrolsystem.com. We may need to verify your identity before completing a request. Certain information may be retained when required for legal, security, tax, accounting, fraud-prevention, or contractual reasons.
10. U.S. State Privacy Disclosures
As of the effective date of this policy, we do not sell personal information for money, and we do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this policy and provide any legally required opt-out method.
We will not discriminate against a customer for exercising an applicable privacy right. An authorized agent may submit a request where allowed by law, subject to identity and authorization verification.
11. Children's Privacy
The website and products are intended for business and professional users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
12. International Visitors
The website is operated from the United States. If you access it from another country, your information may be processed in the United States or other countries where our service providers operate.
13. Third-Party Links
The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
14. Changes to This Policy
We may update this Privacy Policy as our website, services, providers, or legal obligations change. The revised version will be posted on this page with a new effective date.
15. Contact Us
Privacy and general support: support@opscontrolsystem.com
Billing questions: billing@opscontrolsystem.com